Useful when your log in fails, the page looks unfamiliar, or you want to check the site is licensed before you play.
Four stages in order
By the end you will have logged in on your device using the email address you registered with.
Open your phone or computer browser and go to the Westpoint Casino home page. The mobile browser on a phone opens the same site as on a computer. The usual mistake is tapping the first search result, which may be a copycat with a similar name. Read the address bar before you go further.
Type the email address you gave when you registered into the first box on the page. Autofill sometimes fills in an older address, from a different account, so check it letter by letter before you continue. A common slip is accepting the suggestion without reading it. Once it matches your registration, move to the next box.
The password goes in the box after the email field, and it is the one you chose at registration. Before you press the button, check that Caps Lock is off and that the keyboard layout is the one you normally use. Retyping the same wrong entry several times helps less than checking the keyboard first.
Sometimes the site asks for one more confirmation before it opens the account, which may be a check that the request came from you. Read each message before you respond. Closing the window and starting over can restart the check. Wait for the message to finish, then follow what it says.
Settles how to set limits, stay safe while signed in, and what verification means for your withdrawals.
Say you have set a weekly budget and now want to tighten it before the next session. Once you are signed in, the limits section of your account lets you set deposit limits and loss limits, so the money you can put in or lose stays inside the figure you chose. Session time reminders add a second check by prompting you to look at how long you have been playing. If the pace has picked up, a cooling-off period gives you a break from play for a set time. For a longer step, self-exclusion runs through BetStop, the national register operated by the Australian Government through ACMA, at betstop.gov.au. Applying takes about five minutes, and you can nominate a support person to help with it. The shortest period is three months, and it cannot be shortened.
Picture yourself at a shared family computer late at night, with a game still open in another tab. Before you walk away, sign out so the next person cannot reach your balance. Signing out is easy to forget, and it matters more on a device that others also use. Our site encrypts traffic with 256-bit TLS, which covers the link between your browser or app and our servers, but encryption does not protect a screen that stays logged in. Keep your password to yourself. Nobody from Westpoint Casino will ever ask for it, whether by chat, phone or email, so treat any such message as a fake. If you think someone else has seen your password, change it straight away. Those time reminders can also prompt you to stop before a long evening drifts longer. Treat them as a checkpoint.
You have just signed in for the first time and the account area looks unfamiliar. The account area brings together your balance, history, limits, bonuses and withdrawals in one place. Bonuses are picked in the cashier when you make a deposit, so there is nothing to enter afterwards. Verification is the part to plan for now. Photo ID, proof of address and a screenshot of a payment method are checked at the latest before your first withdrawal, so gather them before you need cash. Spend a few minutes on the first visit looking through each section once. Knowing where the balance, history and limits sit saves a search later, when you may be in a hurry.
Suppose the password no longer works and you cannot get past the sign-in screen. Start with the reset link. It goes to the email address you signed up with, and it is the route back into your account. Check your inbox and spam folder for that message before you assume it failed. If the link never arrives, email [email protected] or call +61 68 048 4532, and say which email address you registered with. After you get back in, plan for the document check, which happens at the latest before your first withdrawal. We quote seven hours for it, so allow that time when a payout matters to you. Support answers by live chat, phone and email around the clock, in English, German, Finnish and Norwegian, so a locked account late at night is not a reason to wait for morning.
Imagine you have a balance you want to cash out this afternoon, and you are not sure whether the account is ready for it. Withdrawals depend on verification, which is checked at the latest before your first one. Withdrawal sizes sit between two figures: A$28 at the bottom and A$83,600 at the top. The quoted payout time is sixteen minutes, while card payouts are quoted at forty-three hours. Nine payment methods are on the list, among them PayID, POLi, Neteller and Mastercard, so check which ones suit you before you request money. A withdrawal request needs you signed in, so sort out access and documents before you need the money. Knowing the figures now means no surprises when you are ready to cash out.
When a message arrives
Explains how the site protects your account and how to recognise a fake request for your password.
Encryption protects what travels between your device and the site, using 256-bit TLS. It does not stop a lookalike page from collecting what you type into it, so the licence matters too. Westpoint Casino Ltd. holds licence MGA/B2C/336/2015 from the Malta Gaming Authority. You can check that number with the regulator yourself. Any casino that hides its operator name or licence is not one to trust with a password.
Suppose an email, a chat window or a phone call asks you for your password. Westpoint Casino never asks for it, so treat that request as fake and ignore it. Keep your password to yourself, even when the person says they work for us. On a shared computer or a borrowed phone, sign out before you walk away. If you suspect anyone else has seen your password, change it from inside your account straight away.
Four causes
Use this when a sign-in fails, a reset email never arrives, or your account stays locked after a break.
You cannot recall the password you set when you registered. The reset link goes to your registered email address, so a missing message usually means a spam folder, a typo in the address, or a mailbox you no longer open. Read the sender line and check spam before you ask for another link.
Your account can stay closed while a break you chose is still running. You can tell this apart from a technical fault, because a cooling-off period or self-exclusion keeps the account shut even with the right password. BetStop self-exclusion runs for at least three months and cannot be shortened.
Every reset link goes to the email address held on your account, so a closed or forgotten inbox blocks recovery. You may have switched providers or mistyped the address when you signed up. A message that never arrives, even after a spam check, points to the address itself.
Some areas of your account wait while we check the documents you sent. This happens because identity documents are reviewed before a first withdrawal, and the review can hold related functions until it ends. Signing in still works, which tells you the problem sits with the check, not your password.
Westpoint Casino
Read this when you are travelling, forgot your email or want to check the licence.
If a request for documents has popped up, start by checking what it asks for. Westpoint may ask for photo ID, proof of address or a payment method screenshot. These checks happen at the latest before your first withdrawal, so signing in does not need them first. Not sure how to send them? Contact support through live chat, by email at [email protected], or on +61 68 048 4532.
If you are travelling, the connection you use changes, and a page can load slowly or not at all. Westpoint cannot confirm from this page whether the site is available in every country, so check with support instead of assuming. Sign in with the email address you registered. If the attempt still fails, ask support for help.
If you want to be sure this is the right place, start with the licence. Westpoint Casino is licensed by the Malta Gaming Authority under licence number MGA/B2C/336/2015. The operator, Westpoint Casino Ltd., is registered as company number C-38023 (Malta) at Spinola Road, Sliema. The business has operated since 2015, so you can check these details yourself. Keep these details handy when you write to support.
When you cannot recall the address, begin with the inboxes you use for online accounts. The login uses the email address you gave at registration. Password reset links go to that same address. If none of your addresses match, support can help you work out which one is on file. If you suspect a duplicate, do not open another account; each player may hold only one, and duplicates are closed.
If you have just signed in and wonder what is still open, start with anything you began earlier. A withdrawal you requested may still be processing, and a deposit made with an offer chosen in the cashier may still carry its terms. Check both in your account before starting something new. If the status is unclear, ask support rather than repeating the request.
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